Video: The AI Wise Retail Assistant
Our view on chatbots is simple – its a fad, but some applications will survive and flourish. Here is one application where we think chatbots make perfect sense. Watch how a good chatbot adds to profits online – by smartly intervening when the customer is most doubtful.
Before buying simplest of things online, the buyer takes multiple small decisions at each step of the process. Each decision point creates doubt. Each decision must go right for the sale to go through. This is where a well designed and well equipped chatbot can add to profits.