How would we summarize the essentials to a great chatbot?

The best can handle natural language with grace, learn from continuous interaction, and escalate efficiently when their limitations are hit. By asking these 6 questions, you can cut the hype and focus on solutions in talks with vendors.

By choosing a chatbot vendor carefully, you’ll be rewarded with a chatbot fully equipped for the future. A chatbot that can do so much more than just chat. These bots are self-taught subject matter experts who understand sentiment and intent to provide real service to your customers. They never get frustrated or give up on a difficult customer, and they learn from every interaction.

If you’re thinking about implementing an AI-powered chatbot, remember: going in with a deep understanding of your customers and their behavior is key, and your AI solution must be chosen carefully; NLP-based AI with unsupervised learning capabilities will deliver on ROI and customer satisfaction if it’s capable of unsupervised learning.

If you’re interested in learning more about how AI-based customer service can take ticket deflection from 10% to 60% or more, read our case study here.

If you’re ready to take the next step, Setup a call with our team to learn more.