Insights Archives

What Makes A Great Customer Service Chatbot?

Feb 20, 2019

Done well, AI-powered chatbots have huge potential to disrupt customer service in target areas like ticket deflection. But what separates great chatbots from the rest? First, beginning with a deep understanding of the customer and ...Read more

Could Digital Transformation Help Fix Healthcare?

Feb 12, 2019

How much would you guess that it costs to put an FDA-approved drug on the market in the US? Millions certainly – perhaps tens of millions? You’d be very wrong. Recent estimates by the Tufts ...Read more

Now Financial Models are Going to be More Powerful

Dec 11, 2018

In this chart published by the World Economic Forum, the yellow dots indicate areas where more powerful modelling will lead to more powerful results. Finance is most associated with numbers – a form of structured, ...Read more

Building a 21st Century Organization is not for Machines

Nov 28, 2018

The corporate structure is changing fast. Today, technology has made telecommuting a reality, allowing cross-functional teams to work together closely from around the world. Paper has all but disappeared from workflows. There is deep focus ...Read more

Remote work is as good for the planet as it is for morale

Nov 27, 2018

As a company that supports remote teams, we at Coseer have found that by taking advantage of all the great business communication tools out there, it’s possible to boost employee happiness with sustainability. We believe ...Read more

Digitalized Customer Service: The Right Way

Oct 19, 2018

Digitizaling customer care can lower costs while increasing customer satisfaction – if done right. We would put money on the fact that you’ve got some favorite brands that have gone “all in” on digital customer ...Read more

The Top 20 Pharmaceutical Companies on Pipeline Growth vs. R&D Spend

Oct 18, 2018

It’s hard to deny the pharmaceutical industry is evolving. Externally, healthcare and tax reform in the US, regulatory uncertainty, even the vague competitive threat from Amazon are forcing pharma companies to proactively manage change. Internally, ...Read more

No, Secure and Transparent AI is not an Oxymoron

Jun 26, 2018

In the current environment of mistrust and regulatory pressure, security is increasingly moving to the forefront of the discussion. Silicon Valley has seen its share of scandals in recent years (Facebook/Cambridge Analytica, Uber, and many ...Read more

Follow us