Customer Service Chatbots: Best Practices
So, you’ve decided to dive into the world of chatbots. You know what makes a good chatbot great, but how do you get started? Two weeks ago, we shared two key differentiators that make all ...Read more
What Makes A Great Customer Service Chatbot?
Done well, AI-powered chatbots have huge potential to disrupt customer service in target areas like ticket deflection. But what separates great chatbots from the rest? First, beginning with a deep understanding of the customer and ...Read more
Could Digital Transformation Help Fix Healthcare?
How much would you guess that it costs to put an FDA-approved drug on the market in the US? Millions certainly – perhaps tens of millions? You’d be very wrong. Recent estimates by the Tufts ...Read more
Now Financial Models are Going to be More Powerful
In this chart published by the World Economic Forum, the yellow dots indicate areas where more powerful modelling will lead to more powerful results. Finance is most associated with numbers – a form of structured, ...Read more
Building a 21st Century Organization is not for Machines
The corporate structure is changing fast. Today, technology has made telecommuting a reality, allowing cross-functional teams to work together closely from around the world. Paper has all but disappeared from workflows. There is deep focus ...Read more
Remote work is as good for the planet as it is for morale
As a company that supports remote teams, we at Coseer have found that by taking advantage of all the great business communication tools out there, it’s possible to boost employee happiness with sustainability. We believe ...Read more
Digitalized Customer Service: The Right Way
Digitizaling customer care can lower costs while increasing customer satisfaction – if done right. We would put money on the fact that you’ve got some favorite brands that have gone “all in” on digital customer ...Read more
The Top 20 Pharmaceutical Companies on Pipeline Growth vs. R&D Spend
It’s hard to deny the pharmaceutical industry is evolving. Externally, healthcare and tax reform in the US, regulatory uncertainty, even the vague competitive threat from Amazon are forcing pharma companies to proactively manage change. Internally, ...Read more
