Insights Archives

A Roadmap for Customer Service Digitalization

Aug 5, 2019

It’s a tough time to be in customer service. Quality care has never been more important, yet savvy consumers have never been harder to impress. At the same time, a wrinkle has appeared in the ...Read more

How to Hire Data Scientists

May 28, 2019

We’ve worked directly with data scientists for the past seven years, and the role is evolving as quickly as enterprise data. In order to ride the wave of change, we ask 5 questions of every ...Read more

AI for M&A

May 23, 2019

NLS-driven AI is uniquely positioned to offload non-value added work in due diligence, negotiation, and integration by deep-diving into transaction-level detail and unlocking actionable insight, all within tight deadlines. No matter the deal size, no ...Read more

The FDA is Prioritizing Knowledge Management. Get Ready for KASA.

Apr 29, 2019

The FDA is rolling out a new system to capture and manage drug approval information to make regulatory oversight better. What does this mean for big pharma? The U.S. Food and Drug Administration (FDA) Pharmaceutical ...Read more

Customer Service Chatbots: Best Practices

Mar 1, 2019

So, you’ve decided to dive into the world of chatbots. You know what makes a good chatbot great, but how do you get started? Two weeks ago, we shared two key differentiators that make all ...Read more

What Makes A Great Customer Service Chatbot?

Feb 20, 2019

Done well, AI-powered chatbots have huge potential to disrupt customer service in target areas like ticket deflection. But what separates great chatbots from the rest? First, beginning with a deep understanding of the customer and ...Read more

Could Digital Transformation Help Fix Healthcare?

Feb 12, 2019

How much would you guess that it costs to put an FDA-approved drug on the market in the US? Millions certainly – perhaps tens of millions? You’d be very wrong. Recent estimates by the Tufts ...Read more

Now Financial Models are Going to be More Powerful

Dec 11, 2018

In this chart published by the World Economic Forum, the yellow dots indicate areas where more powerful modelling will lead to more powerful results. Finance is most associated with numbers – a form of structured, ...Read more

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